How to return a game on Steam

Not enjoying a game you’ve recently purchased on Steam, and suffering a strong case of buyer’s remorse? Well, you’ll be glad to know there’s a cure, as Steam provides a refund system that allows you to return a game and get your money back.

You will need to meet a few requirements in order to be eligible for a refund. For example, you’re not going to have any luck with a refund after completing a 100-hour game.

To qualify for a refund on Steam, you need to have played less than 2 hours of a game and be within 14 days of the original purchase. If you don’t meet this criteria, then you probably won’t be successful in any refund requests beyond special circumstances.

If you meet the requirements and are unhappy with your purchase, then check out the step-by-step guide below to find out how to refund a game on Steam.

What you’ll need: 

  • A PC with access to Steam

The Short Version 

  • Log into your Steam account
  • Click ‘Help’ and then ‘Steam Support’
  • Select ‘Purchases’
  • Pick the game you want to return
  • Select ‘I would like a refund’ 
  • Hit ‘I’d like to request a refund’
  • Choose your refund method
  • Click ‘Submit Request’
  • Wait for approval and payment
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  1. Step
    1

    Log into your Steam account

    You can return your game through your Steam account, so you fortunately won’t need to phone or email anyone. The first step requires you to log in as normal. 
    how to return a game on steam

  2. Step
    2

    Click Help and then Steam Support

    In the top-left corner of the Steam page, you should see the option for ‘Help’. Click it. Right at the top of the dropdown you’ll find the option for ‘Steam Support’. Press it.
    how to return a game on steam

  3. Step
    3

    Select ‘Purchases’

    Scroll down a little, and then hit ‘Purchases’. You will find it sandwiched between ‘Games, software, etc.’ and ‘My Account’.
    how to return a game on steam

  4. Step
    4

    Pick the game you want to return

    The game that you want to return should be listed underneath ‘Last Six Months of Purchases’. If you can’t see your chosen game, it’s likely that you purchased it too long ago for it to qualify for a return. Select the game that you want to return.
    how to return a game on steam

  5. Step
    5

    Select ‘I would like a refund’ 

    Near the top of the new page, underneath the header ‘What issue are you having with this purchase?’ you should see the following option: ‘I would like a refund’. Click it.
    how to return a game on steam

  6. Step
    6

    Hit ‘I’d like to request a refund’

    Steam will then try and offer you help to fix a gameplay or technical issue before resorting to a refund. If this is the reason why you want to return the game, it may well be worth exploring. But if you’re adamant you want to return the game, click ‘I’d like to request a refund’. 
    how to return a game on steam

  7. Step
    7

    Choose your refund method

    Steam will then give you two options for a refund. You can either have store credit sent to your Steam Wallet, or you can get a refund through the payment card that you used to purchase the game.  
    how to return a game on steam

  8. Step
    8

    Click ‘Submit Request’ 

    On the next page you land on, you’ll be given the option to tell Steam why you’re requesting a refund for the game. Below this, you’ll see the option for ‘Submit Request’. Click this. 
    how to return a game on steam

  9. Step
    9

    Wait for approval and payment

    Steam will then confirm your request has been submitted. As long as you comply with its refund policy, it should be approved. Steam claims that you will receive a full refund of your purchase within a week of approval. 
    how to return a game on steam

Troubleshooting

Can you get a refund for in-game purchases?

Yes. Steam allows you to request a refund for in-game purchases as long as it has not been consumed, modified or transferred.

Can you get a refund for pre-purchased games?

Yes, you can get a refund for pre-purchased games at any time before release. The usual two week window applies following the release.

Can you return a game on Steam if you haven’t played it?

If you’re still within 14 days of the original purchase, you should be able to refund a game on Steam that you haven’t played.

Can I refund a game on Steam after 2 hours?

It’s unlikely that you will be able to refund a game on Steam that you’ve played for more than two hours. However, there’s no harm in trying.

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