Commitment to Improve Services, KAI Divre III Palembang Passengers Increase 5 Percent in 2025

Palembang, January 3 2026 – PT Kereta Api Indonesia (Persero) Regional Division III Palembang recorded positive performance throughout 2025 by carrying 1,090,206 passengers, an increase of 5 percent compared to the previous year which recorded 1,036,681 passengers.

This increase is a manifestation of public trust in train services as a safe, comfortable and reliable mode of transportation. Throughout 2025, KAI Divre III Palembang serves an average of 99,110 passengers per month or around 3,274 passengers per day.

KAI Divre III Palembang Public Relations Manager, Aida Suryanti, said that this achievement was the result of KAI’s ongoing commitment to improving the quality of service to customers.

“Achieving positive performance throughout 2025 is an important stepping stone for KAI Divre III Palembang in welcoming 2026 and confirms its readiness to continue to improve service quality, both in terms of operations, timeliness, and in accordance with customer needs and comfort,” said Aida.

Based on data, December 2025 is the period with the highest number of passengers, reaching 104,518 passengers. Followed by June with 101,286 passengers, and April in third position with 98,338 passengers. This spike was influenced by the momentum of long holidays, school holidays and religious holidays which encouraged community mobility.

Meanwhile, in terms of punctuality of travel or On Time Performance (OTP), KAI Divre III Palembang also recorded very good performance. For passenger train departures, OTP reached 99.83 percent, close to perfect. Meanwhile, on time arrival was recorded at 85 percent. This achievement shows KAI’s commitment to maintaining operational reliability and timely service to customers.

Aida said that the 2025 performance results are not only a record of achievements, but also material for evaluation and strategic planning to provide train services that are increasingly responsive to community needs in the coming year as well as a commitment to continue improving services through developing facilities, increasing comfort, and also service innovation oriented towards customer satisfaction.

“We would like to thank all customers for the trust they continue to give in using train services. KAI Divre III Palembang will continue to strive to provide a better travel experience. We want to ensure that passengers not only arrive at their destination on time, but also experience comfort and a pleasant and memorable travel experience,” concluded Aida.